Put aside the old gift officer management handbook and get the ideas you need to bring a fresh perspective to your team. As the assistant vice president for philanthropy, Glen Jack oversees operations of both the academic and medical gift officer teams at Nova Southeastern University. Drawing on his vast experience at institutions like University of Michigan, Penn State University, Florida State University, and University of Rochester, Glen is currently crafting a strategy to expand Nova’s healthcare fundraising. Together with Blackbaud’s Joy Pohland Janssen, Glen will share how he is combating turnover, building culture, and implementing data-driven gift officer management strategies. This dynamic duo will share the best data points to track for gift officer performance, as well as the metrics needed to build future growth.